FAQ's
Have questions about our products, shipping, or returns? ZIIOR’s FAQ page provides quick answers to everything you need to know about shopping with us. Learn about product materials, sizing guides, delivery options, and our commitment to quality and pet safety. We make online shopping for pet supplies simple, secure, and stress-free. At ZIIOR, your satisfaction and your pet’s happiness is our top priority."
Frequently Asked Questions 🐾
How long does shipping take for my Ziior order?
We aim to deliver your order as quickly as possible! Standard shipping typically takes 8–10 business days within Australia and slightly longer for international orders. Once your order is shipped, you’ll receive a tracking number so you can follow your pet’s goodies every step of the way.
Do your sizes run small, large, or true to size?
Ziior products are designed to fit most pets comfortably, but sizing can vary between items. Always check the product-specific sizing chart before ordering. When in doubt, measure your pet and choose the size that matches closest to their measurements.
Are Ziior products safe for pets?
Yes! All Ziior products are carefully selected with your pet’s safety in mind. We prioritize high-quality, non-toxic materials and ensure each product is suitable for pets of all sizes and breeds. Your pet’s comfort and safety are our top priorities.
Do you ship internationally?
Yes! Ziior loves pets worldwide. 🌎 We ship to most countries, but shipping times may vary depending on your location. Check our shipping policy at checkout for estimated delivery times.
My pet is picky, what if they don’t like it?
We get it pets have personalities! That’s why Ziior offers easy returns and exchanges within 10 days. If your fur baby isn’t a fan, we’ll make it right.
How can I stay updated on Ziior’s latest products and offers?
Join the Ziior family! 🐾 Sign up for our newsletter or follow us on social media to get the latest product drops, special offers, and adorable pet inspiration delivered straight to your inbox.